PRIVACY POLICY
Performance Collective, LLC | Effective Date: June 1, 2025 | Last Updated: June 1, 2025
Performance Collective, LLC ("Performance Collective," "we," "us," or "our") is committed to protecting the privacy of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.performancecollective.co), contact us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
• Personal identifiers: name, email address, phone number, mailing address
• Health and clinical information: health history, treatment records, and related wellness data provided in connection with physical therapy or wellness services
• Billing and payment information
• Communications: messages, appointment requests, and inquiries submitted through our website or CRM platform
• Usage data: IP address, browser type, pages visited, and other analytics data collected automatically when you visit our website
2. How We Use Your Information
We use the information we collect to:
• Schedule appointments and provide physical therapy, wellness, and related services
• Communicate with you regarding your care, appointments, and account
• Send appointment reminders, follow-up messages, and health-related communications via SMS, email, or phone, where you have provided consent
• Process payments and manage billing
• Comply with applicable healthcare and business laws and regulations
• Improve our website, services, and patient experience
• Respond to inquiries and provide customer support
3. SMS / Text Message Communications
By providing your mobile phone number and opting in to receive text messages from Performance Collective, you consent to receive SMS communications, including appointment reminders, care follow-ups, and informational messages.
Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (803) 792-7367.
We do not sell, share, or disclose your phone number or opt-in data to third parties for marketing purposes.
4. Disclosure of Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
• Service providers: vendors and platforms used to operate our business (e.g., scheduling software, CRM platforms, billing systems), subject to confidentiality agreements
• Healthcare providers: with your authorization, for coordination of care
• Legal compliance: when required by law, court order, or government authority
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected individuals
5. HIPAA Notice
To the extent that Performance Collective collects or maintains protected health information (PHI) in connection with clinical physical therapy services, we comply with the Health Insurance Portability and Accountability Act (HIPAA). A separate Notice of Privacy Practices is provided to clinical patients and governs the use and disclosure of PHI.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Your Rights and Choices
Depending on your location, you may have the right to:
• Access, correct, or delete your personal information
• Opt out of SMS or email communications
• Request information about how your data is used or shared
To exercise any of these rights, contact us at the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Performance Collective, LLC
534 River Crossing Drive, Suite 101
Fort Mill, South Carolina 29715
Phone: (803) 792-7367
Website: www.performancecollective.co
